Refund policy

Eligibility Window: Returns must be initiated within 14 days (2 weeks) of receiving your order.

Condition: Items must be unworn, unused, and in their original packaging with all tags attached.

Non-Returnable Items: Custom, made-to-order, or final sale pieces are not eligible for return or refund.

Return Process:

1. Contact us at Yahsoul.atelier@gmail.com with your order number and reason for return.

2. Once approved, you’ll receive return instructions and a return shipping address.

3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds: Once your return is received and inspected, your refund will be processed back to your original payment method within 5–7 business days.

Exchanges: If you need a different size or product, please mention it in your return request.